We are like Dorothy in Oz. In our journey, we're going to run into a few scarecrows, some people who just don't have a brain, and our role is to help them understand and educate them. There are the tin woodsmen who don't have a heart, and we have to present ourselves as real people and make them understand that it's about caring. ... And there's the toughest ones of all, the cowardly lions, who just need that courage. We talk to them privately and they do the right thing most of the time but when push comes to shove, when it's really on the line, they need that extra courage.